--- title: Reliance Realizes the Benefits of Template Optimization — Quire description: Reliance Environmental Inc. reduced Phase I ESA report completion times by 38% using Quire”™s optimized templates, improving efficiency without compromising quality. image: https://info.openquire.com/hubfs/Imported_Blog_Media/Reliance-Logo-for-Case-Study.png --- [Skip to content](https://info.openquire.com/blog/reliance-environmental-inc#main-content) [![Quire-Logo-Wordmark-Yellow](https://info.openquire.com/hs-fs/hubfs/Quire%20Logos/Quire-Logo-Wordmark-Yellow.png?width=175&height=32&name=Quire-Logo-Wordmark-Yellow.png "Quire-Logo-Wordmark-Yellow")](https://openquire.com) [![Quire-Logo-Wordmark-Navy](https://info.openquire.com/hs-fs/hubfs/Quire%20Logos/Quire-Logo-Wordmark-Navy.png?width=175&height=32&name=Quire-Logo-Wordmark-Navy.png "Quire-Logo-Wordmark-Navy")](https://openquire.com) - [TRM Platform](https://openquire.com/trm-platform/) - Knowledge Management Show submenu for Knowledge Management - [AI Search & Chat](https://info.openquire.com/quire-ai) - [Lazarus Intelligence Engine](https://info.openquire.com/ai-lazarus) - [Industries](https://openquire.com/industries/) - [Resources](https://openquire.com/resources/) - [About](https://openquire.com/who-we-are/) [Request a Demo Click to view Request a Demo](https://openquire.com/contact-us) Close Click to close - [TRM Platform](https://openquire.com/trm-platform/) - Knowledge Management Show submenu for Knowledge Management - [AI Search & Chat](https://info.openquire.com/quire-ai) - [Lazarus Intelligence Engine](https://info.openquire.com/ai-lazarus) - [Industries](https://openquire.com/industries/) - [Resources](https://openquire.com/resources/) - [About](https://openquire.com/who-we-are/) [Request a Demo Click to view Request a Demo](https://openquire.com/contact-us) ![Reliance Realizes the Benefits of Template Optimization](https://info.openquire.com/hubfs/Imported_Blog_Media/Reliance-Logo-for-Case-Study.png) [By daniel Written by daniel](https://info.openquire.com/blog/author/daniel) 2 Min Read # Reliance Realizes the Benefits of Template Optimization Reliance Environmental Inc. (Reliance) is a full service environmental consulting firm specializing in Brownfield... [Case Study Case Study](https://info.openquire.com/blog/tag/case-study) Reliance Environmental Inc. (Reliance) is a full service environmental consulting firm specializing in Brownfield redevelopment, due diligence, site characterizations, storage tank removals, and remediation projects. Reliance is headquartered in Lancaster, Pennsylvania, and the company’s service area includes Pennsylvania, New York, New Jersey, Maryland, Delaware, Ohio, and Florida. As a small-to-midsize firm with approximately 15 employees, maximizing the efficiency of Reliance’s time and resources is extremely important, especially when preparing ASTM Phase I Environmental Site Assessment (ESA) Reports. ESAs are often short turnaround, low-budget projects with specific compliance requirements that can carry a high liability. ## THE CHALLENGE Quire collects an extensive array of metrics to help our Clients analyze their business processes. One of these metrics is reporting time (i.e., editing time spent by User, editing time by Report Status, and editing time spent working on various Report Sections\*). This data is extremely valuable to our Clients as it allows them to make real-time, data-driven decisions and permits them to better manage workflows and project assignments. Quire’s metrics indicated that Reliance averaged 12.7 hours of reporting time per ESA Report with their original ESA Template, while the industry average for firms with a similar volume of Phase I ESAs was 6.75 hours. ## THE GOAL Work with Reliance to optimize their Phase I ESA Template and increase their efficiency without compromising on either quality or content. Quire’s staff includes industry experts with decades of experience in due diligence and ESA Template construction. The Quire Team has honed a suite of best practices and data presentation strategies that we share with our Clients to enable them to efficiently achieve their business and reporting goals with optimal results. Quire partnered with Reliance to implement the following changes and realize peak results: ## THE STEPS TAKEN - **Reorganized Phase I ESA Sections**, placing critical decision-making Sections first and moving boilerplate content toward the end of the Report. - **Removed duplicative content**, reducing editing time and helping to eliminate inconsistencies. - **Added Locked Text** – a Quire Feature that reduces the potential for erroneously deleting or changing standard language that should not change from Report to Report. - **Presented select narrative Sections as SmartTables** – a versatile Quire Feature that allows for the use of Dropdown Cells and Checkbox Cells, providing for efficiency and ease of use for both the writer and reviewer (especially when using Quire’s Mobile App). This Feature also makes the content more easily digestible for the end user. - **Incorporated specialized tables**, auto-populating content through Quire’s extensive API integrations with multiple regulatory data providers. - **Streamlined the completion of the Site Reconnaissance Section **of the Report by exercising Quire’s ability to easily show or hide specific Report Sections,  - **Utilized Quire’s Hide/Unhide Feature** to allow nonexistent or non-required items to be easily hidden from Report output but available when necessary. ## THE RESULTS Reliance began using their new, optimized Template on February 15, 2021. Within the first two months of use, average report completion times decreased 38%, yielding an average reduction of 4.8 hours per Report. As Reliance continues to use their new, optimized Template, additional data indicates that Reliance’s reporting times continue to decrease even further each month.  “Our Template optimizations allow us to have a high-quality product, while limiting the tedium and redundancy that we had in our Template previously.” –**Jesse Althouse**, Environmental Scientist, Reliance Environmental, Inc. ![](https://info.openquire.com/hs-fs/hubfs/Imported_Blog_Media/RelianceCaseStudyChart.png?width=512&height=289&name=RelianceCaseStudyChart.png) **38% DECREASE IN AVG. REPORT COMPLETION TIMES** \*Quire calculates editing time by comparing the timestamps associated with each edit and adding the durations. If no edits are recorded for one minute or more, then the User is considered to have been actively editing for only one minute. Inactivity is assumed to begin after 60 consecutive seconds with no edits. [Previous Post Previous Post](https://info.openquire.com/blog/welcome-to-quire-tami-vanomen) Welcome to Quire, Tami VanOmen! ![Welcome to Quire, Tami VanOmen!](https://info.openquire.com/hubfs/Imported_Blog_Media/Quire-Welcomes-TamiVanOmen-large.png) [Next Post Next Post](https://info.openquire.com/blog/video-esa-benchmark-report) VIDEO: ESA Benchmark Q&A with Quire CEO ![VIDEO: ESA Benchmark Q&A with Quire CEO](https://info.openquire.com/hubfs/Imported_Blog_Media/screencapture-vimeo-551605821-b63f8d6a79-2021-05-20-08_44_18.png) #### [daniel Written by daniel](https://info.openquire.com/blog/author/daniel) ### latest Posts [View All Post](https://www.oappsit.com/) ![You Acquired Their Expertise. Can Your Team Actually Find It?-featured-image](https://info.openquire.com/hs-fs/hubfs/Merger.png?height=200&name=Merger.png) 29 April 2026 [Team Quire Team Quire](https://info.openquire.com/blog/author/team-quire) 5 Min Read ###### [You Acquired Their Expertise. Can Your Team Actually Find It? Click to view You Acquired Their Expertise. 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